Terms & Conditions
Real Estate Photography, Drone & Matterport Terms & Conditions
Thank you for choosing us to handle your real estate marketing! Please read the terms and conditions below.
Atlantic Exposure LLC TERMS & CONDITIONS
By placing my order, I have read and am agreeing to the terms and conditions, policies and fees described below.
Weather Policy-
Photo, Twilight & Drone appointments can be rescheduled in the case of inclement weather, BUT it is the agent's responsibility to contact the photographer or office at least 3 hours before scheduled appointment and new appointment is subject to our availability.
Matterport, floorplans & Zillow tours can be done in any weather but can be rescheduled upon request at least 3 hours before scheduled appointment.
Atlantic Exposure reserves the right to reschedule ANY appointment due to inclement weather- to preserve both our camera gear, photographers safety and the final quality of the finished photos.
DRONE- The photographer/drone pilot has the right to cancel & reschedule the shoot at his or her discretion based on weather conditions. This includes wind, snow, fog and other weather factors. We will make our best effort to shoot within the requested window if weather permits.
If you choose to proceed with photography on an inclement weather day, we will return on the next available sunny day to shoot the exterior photos at no charge BUT any request to reshoot interior photos will have a reshoot fee.
Cancellation & Rescheduling Policy-
For reschedule or cancellation requests within 24 hours of appointment, excluding weather-related issues detailed above, fees will apply (refer to the fee list). To avoid these fees, it's recommended for the agent to verify the property is ready and the address and access information is accurate beforehand. Also, provide a reliable contact number for communication.
ONCE THE PHOTOGRAPHER ARRIVES AT THE PROPERTY If they have to wait for more than 20% of the appointment time for access or property preparation, a Delay Fee will apply. If the photographer has another appointment, rescheduling may be necessary.
If the property is found to be in a condition that is not ready for photography (beds unmade, work being done, etc) a $100 fee will apply. *to avoid this fee it is strongly suggested that you check the property in advance.
Twilight photography will proceed once the photographer arrives and can not be canceled or rescheduled after that time.
Cancellations will automatically receive account credit less the fees. *This includes cancellations on orders made by mistake or placed incorrectly. If a credit card refund is requested the amount refunded will be based on the fee list below.
Fee List:
Cancel & refund balance to account credits
Cancellation and account credit card refund fee 3% of order total or minimum of $5- If canceled more than 24 hours in advance
Cancellation less than 24 hours in advance fee 5% of order total or minimum $10 AND $50 fee- balance after fee will be applied as account credits toward your next shoot. ($50 fee waived IF time slot gets rebooked)
Cancel & refund balance to credit card on file- by request only.
Cancellation and credit card refund fee 5% of order total or minimum of $10- If canceled more than 24 hours in advance and credit card refund is requested.
Cancellation less than 24 hours in advance Fee $50 AND 5% fee- balance after fees will be refunded to your credit card ($50 fee waived IF time slot gets rebooked)
Additional fees
Cancellation or Reschedule less than 1 hour before time of appointment $100 fee and if canceled 5% of total order additional fee.
Appointment Delay $25 fee
Non refundable orders: Atlantic Elite program credits, total marketing kits, Editing services, virtual staging, virtual renovations.
Return trip fee $50. If we have to return to a property at no fault of our own (not including weather related).
Floor plan change request $25
We reserve the right to charge your card on file for any invoice amount added after your order has been placed (including but not limited to: Fees, add-ons, travel fees, additional editing requests, adjustments due to square footage being listed incorrectly, etc)
Service Agreement General *
The agent confirms the accuracy of the listed square footage and agrees to cover additional fees if discrepancies are found during or after the shoot.
Photos are intended for the specific property only please refer to the licensing agreement with questions; amenity photos are not included. If desired, amenity stock photos can be purchased separately, or you can order amenity photos separately.
The final photos will be delivered via email with a link for downloading in various sizes from our hub. You can also use Mediasync to upload your media right to Bright MLS.
To prevent last-minute cancellation charges, it's recommended to check and stage the property an hour before the appointment. We can only wait for the property for up to 20% of the total appointment time. Excessive wait time may lead to an appointment delay fee.
Photos will be delivered according to the delivery option you selected. Matterport, Zillow tours will be delivered within 1-2 business days from when the order was placed. Advanced editing such as virtual staging & renovations will be delivered 1-2 days after the photos were delivered.
Delivery time for properties over 10,000 sq. feet may be extended by 6-12 hours from the standard delivery time due to the size and additional editing required.
Floor plan change requests- Floor plans are processed by a 3rd party vendor and may take up to 24 hours to be completed. There may be an additional fee to make 3 or more change requests.
Coupon Codes, if any must be entered at the time of your order.
We reserve the right to update & change these fees at our discretion without prior notice.
Service Agreement for Zillow & Zillow 3D interactive Floorplans
Zillow 3D tours with floor plans and standard floor plans, if completed, can not be partially updated, they have to be totally re-scanned. 3rd party vendors create these products and we can not guarantee complete accuracy.
Zillow interactive floor plan tours can not be completed on commercial properties due to zillow regulations.
Turn-around time is usually 24-48 hours for these services.
Artistic Terms & Conditions *
We aim to capture essential aspects of your listing within the ordered size and photo limit using our wide-angle lens. If we miss a standard room or main angle, we will return for no extra cost. Please list specific requests for features or angles you want in the order notes.
We do our best to capture the correct colors of the property, but please keep in mind our editors have not seen the property in person. Things beyond our control such as color temperature of lightbulbs & time of day the property is photographed also affect the color of the photos.
Please note we do not shoot: garages, interior photos of outbuilding, or closets unless specifically requested in advance on the notes section of your order form.
We use a wide angle lens to capture rooms to their fullest, but this means we are not able to "zoom in" on views. If you want something in the home featured in this way, we suggest adding detail photos, (which requires us to bring and use a different lens) and we would need to know that in advance of the appointment.
Twilight policy
Twilight photography is both artistic and weather-dependent, leading to varied results.
For optimal outcomes, ensure the home has landscape lighting, well-lit rooms, and functional lightbulbs.
Challenging situations, like homes with obscured fronts or minimal lighting, are accepted, but results may differ significantly.
Twilight photography services are exterior only. We do not take interior photos, or enter the home (unless there is a balcony or deck we need to shoot from- in which case the agent is required to provide access information in advance) We do not turn lights on for photos, or shut down the property afterwards.
For homes on the water or more than 2 stories, we suggest twilight drone photography for best results.
It is the agent's responsibility to have the property staged for twilight shoots, which includes having the lights turned ON and blinds fully open by the start time of the appointment. Be sure to have all vehicles moved, and make sure all lights are in working order and on prior to the appointment time. All unwanted items should be hidden or moved (trashcans, pool hoses, etc)
Twilight photography will proceed once the photographer arrives and can not be canceled or rescheduled after that time. Limited appointments, time constraints, travel time and the fact that there is only one sunset a night means once we show up, if the property is not ready, we will still proceed with the appointment, and you will be charged the full amount. We will not be responsible for dissatisfaction with final product due to property preparation errors or provide refunds.
If there is a travel fee, twilight photography can not be included in your order at this time.
REELS & VIDEOS-
Reels clips service- we will deliver RAW unedited vertical video clips. We do not post for you or make a video (unless you order the upgrade for us to create a video for you)
Video add-ons will be edited at our discretion. Please be as specific as possible with shot list, music and storyline requests when placing your order. After the video has been delivered additional video editing rate is $50 per hour.
All videos will be delivered via a vimeo link on your hub, and upon request a raw file via dropbox- within 2-3 business days.
Drone Service Agreement *
We will follow your shooting instructions to the best of our ability, bearing in mind things may look different from the air than you may see from the ground level.
Obstacles such as power lines, trees, and close proximity to other properties will affect the angles our pilots can navigate and photograph.
Once we have delivered the final product, we hope you understand that we have done our best and if you would like additional angles, you can place a new order.
Weather- The photographer/drone pilot has the right to cancel & reschedule the shoot at his or her discretion based on weather conditions. This includes wind and other weather factors. We will make our best effort to shoot within the requested window of weather permits.
All drone shoots are for single properties/homes only, with one launch. If your request requires covering a larger area like a community or multiple houses, please choose the community option, or contact us with questions.
Matterport Service Agreement *
Client understands and agrees that they will pay the correct price if the square footage is found to be greater than what was ordered.
Client agrees and understands that no one should be in the property other than the Matterport photographer during the scheduled appointment time. Something as simple as a door being opened or closed during the process could cause problems in the finished product.
Matterport tours, once completed, can not be partially updated, they have to be totally re-scanned.
Client understands one Matterport tour can only work on areas that are connected. For example- one Matterport tour can not contain both a main house and a separate cottage or pool house. The cottage would need to be ordered separately if you wanted a Matterport tour for it as well.
You will receive your Matterport tours in the form of a link in your hub account & delivery email.
Matterport links are good for one year. After that, there is a $30 annual fee per tour. We will contact you when it is time to renew the tour, or you can let us know if the property has sold and you no longer need an active Matterport link. Matterport tours that are older than one year and have not paid the annual fee will be deleted from our system and once deleted can not be recovered. It is the agents responsibility to contact us if they want to keep the matterport tour active after one year. This includes vacation rentals.
If you have your own Matterport account, you can select that option on the order form, add Atlantic Exposure as a collaborator and receive a discount via the shopping cart.